Privacy Policy

1. Overview

We design MOYO with privacy in mind. We collect only what we need to operate the Service, improve reliability, prevent abuse, and comply with applicable laws. We do not sell your personal information.

Tip: You can minimize what you share by avoiding personal identifiers in profiles, prompts, or messages.

2. Information We Collect

Note: Payment processing (if enabled) is typically handled by third‑party providers. We may receive limited payment-related information (e.g., transaction status) but we do not store full card details.

3. How We Use Information

• Provide and maintain the Service (authentication, content delivery, customer support).
• Improve performance, features, and user experience (analytics and diagnostics).
• Detect, prevent, and address fraud, abuse, and security incidents.
• Comply with legal obligations and enforce our Terms of Service.

4. Legal Bases (Where Applicable)

Depending on your location, we process personal information based on:

• Contract — to provide the Service you request.
• Legitimate interests — to secure, improve, and operate MOYO.
• Consent — for optional features such as marketing (where required).
• Legal obligations — to comply with applicable laws.

5. Sharing & Disclosure

We share information only as needed:

• Service providers — hosting, storage, analytics, customer support, and security tooling.
• Payment providers — to process transactions (if applicable).
• Legal compliance — to respond to lawful requests and protect rights, safety, and integrity.
• Business transfers — if we are involved in a merger, acquisition, or asset sale (with appropriate protections).

We do not sell your personal information. We do not share it for cross‑context behavioral advertising as a business model.

6. AI Content & Model Improvement

MOYO may use technical signals and limited content samples to improve safety, prevent abuse, and enhance service quality. Where applicable, we will provide controls for opting out of certain uses.

Please avoid submitting sensitive personal information (e.g., government IDs, bank credentials, medical records) in prompts or messages.

7. Cookies & Similar Technologies

We use cookies and similar technologies to enable core functionality (such as login sessions), remember preferences, and understand how the Service is used.

• Essential — required for basic operations and security.
• Functional — preferences and user experience improvements.
• Analytics — aggregated insights to improve the Service.

8. Data Retention

We retain personal information only as long as necessary for the purposes described in this policy, including to comply with legal obligations, resolve disputes, and enforce agreements. Retention periods vary depending on data type and context.

9. Security

We implement administrative, technical, and organizational measures designed to protect your information. However, no system is 100% secure. Please use a strong password and keep your credentials confidential.

10. Your Rights

Depending on your location, you may have rights to:

• Access, correct, or delete your personal information.
• Object to or restrict certain processing.
• Withdraw consent (where processing is based on consent).
• Request data portability (where applicable).

To exercise these rights, contact us using the details below. We may need to verify your identity before fulfilling requests.

11. International Data Transfers

MOYO may process information in countries other than where you live. When we transfer data internationally, we use appropriate safeguards as required by applicable law.

12. Children

MOYO is intended for adults. We do not knowingly collect personal information from anyone under 18. If you believe a minor has provided personal information, please contact us so we can take appropriate action.

13. Contact

If you have questions about this Privacy Policy or your privacy rights, contact us:

• Support: support@moyo.chat
• Privacy: privacy@moyo.chat